The

Virtual Assistant

Support for you and your business

07866 468200

Privacy Policy

Our Commitment to You

We are committed to protecting your privacy and to complying with the data protection/GDPR laws in the UK. We collect the minimum amount of information about you that allows us to provide you with a satisfactory service.

What is the purpose and legal basis for us to collect and process your personal data?

We need to identify our customers to enable us to deliver to you the services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.

 

What personal data will be collected and processed?

We will collect your name, address, email address and phone number. We may also, with your verbal permission, take your photograph.

 

How will we collect, store and use your personal data?

We will collect your data by you providing it directly to us (for example via a phone call or by sending us texts, emails or social media messages). Personal data of customers will be stored on paper. This data will be used to deliver the services that you buy from us and to provide any follow-up that is required.
We will only take and hold photographs after gaining your explicit verbal permission. Photos may be used for marketing, advertising and on social media or our website. Your name may, with your permission, be used alongside the photo.

 

Who has access to your personal data?

Access is given to our own team, all of whom are subject to confidentiality obligations, for purposes specified in this notice. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.
We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services, all of whom are subject to confidentiality obligations. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.

How long will we keep your personal data?

We need to keep customer details for at least 6 full tax years under current UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.

What are your rights?

You have the right to:

  • ask us in writing for details of the personal data that we hold on you

  • require us to rectify any errors

  • have your personal data deleted if there is no reason for its continued storage and processing

  • lodge a complaint about the data controller with the ICO (Information Commissioner’s Office).

Further details about your rights under data protection legislation can be found on the ICO’s website at https://ico.org.uk

 

Changes to this Privacy Notice

 

Any changes to this policy will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any major changes in our policy. However, to be on the safe side, we suggest that you read the policy each time you use the website to ensure that it still meets with your approval.

 

How to Contact Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please contact us.

For data protection purposes Amanda Forster trading as The Virtual Assistant is the ‘data controller’ of the personal data that you give us.

Our contact details are: manda@the-virtual-assistant.co.uk 07866 468200